Non-Matchday Mystery Shopper Award

Who can enter?

Stadium Experience Members

Criteria

The Non-Matchday Mystery Shopper Award category will be judged by HGEM and is based on a mystery shopper corporate/business event sales enquiry call, which will be made during March or April 2017.

The judges will follow the complete customer enquiry journey, searching online for details and contacting the venue. Comprehensive results and call recording will be available after the awards evening from HGEM, which will provide useful industry feedback to use as training aids. 

The call process may be repeated to establish a clear Winner, Silver and Bronze Award.  All call details will be made available after the awards evening.

The fee to enter is £85 to cover administration costs.

This year, each participant will be entered into a free prize draw with a chance to win a Years FREE Mystery Guest enquiry calls, with support and analysis from the team at HGEM. The winner will be announced at the awards evening on 1st June 2017 – good luck! 

Closing Date

16/04/2017

Cost

£85.00

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Award Sponsor
HGEM

HGEM helps hospitality businesses to manage the experience of their guests through insights, engagement and learning.

www.hgem.com

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