Non-Matchday Mystery Shopper Award

Who can enter?

Stadium Experience Members


The Non-Matchday Mystery Shopper Award category will be judged by HGEM and is based on a mystery shopper corporate/business event sales enquiry call, which will be made during March or April 2018.

The judges will follow the complete customer enquiry journey, searching online for details and contacting the venue. Comprehensive results and call recording will be available after the awards evening from HGEM, which will provide useful industry feedback to use as training aids.

The call process may be repeated to establish a clear Winner, Silver and Bronze Award.  All call details will be made available after the awards evening.

The fee to enter is £85 to cover administration costs.

Closing Date




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