Supervisor at Liverpool FC

About the role

Here at Liverpool Football Club, we are recruiting for a Supervisor to join our Retail Catering team.

Based out of Anfield Stadium, you will be responsible for the delivery of all retail catering operations, ensuring the operation is fit for purpose and ready to deliver excellent customer service throughout all concourse and external areas.

What will you be doing?

• Deliver a concise, effective engaging management brief to teams.
• Direct, motivate & encourage teams to deliver an outstanding service.
• To be involved in post event debriefs ensuring all issues are raised and where appropriate rectified for future events.
• Responsible for ensuring all allergen information is correct and readily available to all customers on request.
• To ensure requirements of C.O.S.H.H relating to all areas of the retail catering department are observed and action when on duty, including completion of periodic schedules for cleaning.
• Maintaining stock records ensuring all documentation is correct.
• Preparing all match day paperwork such as kiosk packs, supervisor packs, and legal documentation.
• Analyse all retail catering data both financially and stock related, enabling the management team to plan effectively for all events and to set meaningful KPIs.
• Accept stock deliveries ensuring the correct stock levels are implemented reporting any discrepancies to ensure they are rectified prior to opening.
• Ensure all kiosks have all the necessary items that enable the front of house team to deliver an effective and efficient event service.
• Maintain stock levels during service, ensuring all retail catering products are always of the highest quality and legal requirements such as temperature checks, Challenge 25, risks assessments etc are met.

Who are we looking for?

You will be an effective and confident communicator with the ability to work under pressure, have excellent customer service skills, be able to work on your own, and use your own initiative.

Previous experience within a similar role, or experience within retail catering or an events environment is required.

Why should you apply?

This is a full-time permanent role working 35 hours per week. You will be based out of Anfield Stadium.

To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and a contributory pension scheme.

You will have access to our benefits kit bag where you can get high street discounts, and a selection of benefit schemes you can join. There are opportunities to get involved with volunteering through our LFC Foundation to give back to the local community.

At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.