Food & Beverage Operations Manager (Players & Members) at Lord’s Cricket

Contract type: Permanent 

We are seeking an experienced Food and Beverage Operations Manager to deliver exceptional food and beverage services at our prestigious Members’ Pavilion and facilities on both match days and non-match days. This role involves working closely with high-profile internal and external stakeholders, including committee members, executive board members, and domestic and international cricket players.

Key responsibilities include managing match day operations, overseeing player dining experiences, planning and executing non-match-day events, and maintaining high standards of service across all functions. The ideal candidate will have strong leadership skills, financial acumen, and the ability to manage a dynamic team to deliver outstanding experiences for members and players alike. If you’re passionate about delivering top-tier hospitality, we want to hear from you!

MCC is committed to being an equal opportunity employer. All qualified applicants will receive consideration without regard to race, colour, sexual orientation, gender identity, disability, national origin, religion, sex, and or other legally protected status. If you have any particular requirements in respect of the recruitment or interview process, please mention this in a covering email/letter.

REQUIRED SKILLS, EXPERIENCE AND QUALIFICATIONS

• Proven experience (3-5 years) in food and beverage operations management, preferably in a high-end or sports environment.
• Experience in managing food and beverage operations in a sporting or members’ club environment.
• Strong understanding of event management, particularly within the hospitality or catering sector
• Demonstrated ability to collaborate effectively with high-profile stakeholders, including committee members, executives, and professional athletes.
• Exceptional leadership and team management skills, with experience in training and staff development.
• Excellent communication and people skills, with a keen eye for detail and a customer-focused approach.
• Passionate about food and beverage catering, with a strong ambition and the ability to apply innovative ideas to consistently enhance the customer experience.
• A strong understanding of cricket.
• Food hygiene level 2 certificate.
• Personal licence holder.
• WSET or equivalent level 2 qualification.

VALUES AND BEHAVIOURS

SMART

• We make informed decisions
• We cut out inefficiency and complexity
• We ensure that everything we do looks, sounds and feels high quality

ATTENTIVE

• We are welcoming hosts to people of all cultures and backgrounds
• We pride ourselves on impeccable manners
• We work with other organisations for the good of the game

ORIGINAL

• We set our own high standards
• We constantly seek out better ways of working
• We encourage people to be imaginative in their work

Skills and ability testing may form part of the selection process. If you have any particular requirements in respect of the interview/section process, please mention this in a covering email/letter.

Find out more about the Food and Beverage Operations Manager job vacancy at Lord’s Cricket.  To apply, please submit your CV and a covering email/letter, stating salary expectations, to jobsatlords@mcc.org.uk.

Closing Date: 1st November 2024