Hospitality Supervisor at Worcester Warriors Rugby Club
Worcester Warriors Rugby Club
Job Vacancy: Hospitality Supervisor at Worcester Warriors Rugby Club
Worcester Warriors Rugby Club is recruiting for a Hospitality Supervisor to join their team at Sixways Stadium.
Main purpose of job: To help and plan and implement the delivery for the hospitality operations in the Stadium including conferences & events.
To supervise and work as part of a team to ensure that exceptional customer service is delivered whilst also achieving high standards in the provision of food and beverage services.
Department: Food & Beverage
Position reports to: Hospitality & C&B Manager
Type of contract: Full time – Permanent
Main Duties
Main Objectives:
- To work within a team to deliver fantastic customer service for stadium visitors.`
- To be the lead person for the FOH supervisory team on match days and general staff on set up days.
- To assist and support the, FoH Management team always to ensure the optimum profitability of all operations.
- To assist in the preparation and management of plans for the delivery of the food and beverage offering for Match days. Banqueting, Conference and Events.
- To ensure all hospitality operations are consistently delivered to a market leading standard.
- To oversee deliveries and stocking processes for match and non-matchdays.
- To assist in the stock control and ordering of all Conference & Banqueting supplies, including the undertaking of stock takes.
- Maintain service standards.
- To communicate your match day staff requirements for your relevant areas and to liaise closely with both the Hospitality management team and the staffing coordinator to ensure these requirements are met.
- Work closely with the Heads in the Food & Beverage department to ensure compliance with health and safety and food safety standards across all of the Hospitality areas.
- To assist the FoH Management team in managing the personal development of all Hospitality Catering Staff through identification and implementation of training and development needs.
- Monitor feedback from customers, reporting to the Head of Food & Beverage to adjust and improve our service.
- Ensure all team members work efficiently and to a high standard of cleanliness and customer service during all shifts.
- To work closely with the Sales Department/ Commercial team to ensure consistent and effective communication regarding upcoming events.
- To assist in the communication of business objectives by attending management meetings as required.
- To actively promote and present the venue in a positive aspect and to highlight/ communicate sales opportunities that arise through daily customer interaction.
- To undertake any other duties deemed commensurate with the post and as directed by management and / or the Company.
Person Specification
Essential:
- Have strong verbal communication and able to interact with customers and colleagues.
- To be pleasant and courteous and have exceptional customer service skills.
- Be flexible around hours and days of work.
- Be adaptable to changing work and environments.
- Have basic numeracy and literacy skills.
- Computer literate.
- Ability to lead, motivate and form effective working relationships with team members.
- Be able to work as part of a team and alone.
- Be of smart appearance with good personal hygiene.
- Pro-active in problem solving and work on own initiative to deal with problems and opportunities.
- To have a flexible and positive attitude in order to work well under pressure and adapt to changing priorities.
Applications: Find out more and apply for the Hospitality Supervisor job vacancy at Sixways Stadium in Worcester.
