Ticket Sales Advisor at Leeds United FC

Leeds United

Job Vacancy: Ticket Sales Advisor at Leeds United FC

An exciting job opportunity has arisen at Leeds United FC for a Ticket Sales Advisor based at our stunning Elland Road Stadium.

Leeds United Football Club is an English professional football club based in the city of Leeds, West Yorkshire and play at our fabulous stadium based on Elland Road, which has been the home of Leeds United since 1919 and remains one of English football’s great theatres and is ‘the only place for us’ ever since.

Everyone at Leeds United is dedicated to working as one team and to be the best we can be.  Come be part of our fabulous team as we March on Together.

The ideal candidate will work within the Ticketing team and assist with the sales process for all ticketing related products, providing a quality front line service to the club’s supporters. The role includes handling all ticket enquiries and administrative duties for all matches and general office duties.  Some of the main duties would include:

  • Selling tickets for all Leeds United fixtures, memberships, hospitality and tickets for all Club Events via the Ticket Office Call Centre and Stadium Ticket Office.
  • Fulfilment and distribution of away match tickets
  • Responding to email enquiries and queries
  • Arrange dispatch of the Ticket Office mail
  • General administrative duties and after sales service

The ideal candidate will also have:

  • Previous administration experience in a customer services environment
  • Basic knowledge of Microsoft Word and Excel
  • Must have strong communication, follow-up and team orientation.
  • Display flexibility with good organisational and prioritisation skills.
  • Can perform under pressure and operate in a fast-paced environment

Ideal behaviours we look for in team members include:

  • Strong interpersonal skills
  • Ability to use initiative and be creative
  • Strong customer service skills
  • Excellent communication skills
  • Ability to prioritise case load and manage time effectively
  • Confident and assertive
  • Ambition, passion and willingness to learn

Closing Date: 9th April 2024

Equality & Diversity Statement: As we are a diverse organisation that respects differences in race, ethnicity, religion or belief(s), gender, gender identity or expression, sexual orientation, marital status, disability, age or with regards to pregnancy or maternity, we welcome all applications. We want everyone to feel valued and included in the football community and to achieve their full potential. Leeds United is opposed to any form of discrimination and commits itself to the redress of any inequalities by taking positive action where appropriate Safeguarding & Recruitment Statement: Leeds United FC are committed to safeguarding and promoting the welfare of children, young people and adults at risk, and expect all staff to share this commitment. All staff, whatever their role will receive safeguarding training and will be expected to champion the culture of ‘safeguarding is everybody’s responsibility.

Find out more and apply for the Ticket Sales Advisor job vacancy at Leeds United FC.

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Hours: 37.5 hours per week (Mon-Fri 8:45am-5.15pm) plus alternative non match day Saturdays (9am– 1pm). In addition, you will be required to work all home match days which will be paid as overtime.
Salary: Competitive
Location: Leeds
Job Type: Full Time
Closing Date: 09/04/2024