Matchday Kiosk Supervisors at Norwich City FC

Norwich City Football Club

Job Vacancy: Matchday Kiosk Supervisors at Norwich City FC

Delia’s Canary Catering at Norwich City Football Club is looking to recruit Kiosk Supervisors to work in our stadium kiosks on first team matchdays.

Start dates will fall in line with the 2024 – 2025 football season.

If you would like the opportunity of providing excellent service, meet new people and ‘earn a bit extra’ come and join our winning team.

Natural leadership skills are essential; experience is preferred but full training will be provided.

Our matchdays are typically on Saturdays, with some weekday evening and Sunday matches.

A typical shift is approximately 5 hours depending on the game and kiosk size. This is a casual, hourly paid position.

In our kiosks you will be responsible for:

  • Deliver an excellent level of food, drink and bar service in a fast-paced environment. . Ensuring customer expectations are met and exceeded at every opportunity.
  • Supervising and leading a team of between 4 and 18 catering assistants. Including professionally addressing basic performance and development needs.
  • Manage the speed of service to achieve key time frame targets: kick off time and half time. Ordering hot food within set time frames, ensuring the kiosk if fully stocked for half time.
  • Compliance with Food Hygiene regulations, Health and Safety regulations, Manual Handling guidelines and Licensing laws.
  • Preparing the kiosk and team for the busy half time service.
  • Ensuring the kiosk is cleaned to the highest standard and stock is correctly rotated.

You will have:

  • Experience in a supervisory role or natural leadership skills.
  • The ability to be a role model for casual staff; pride in your appearance leading by example in delivering the Delia brand standard, whilst demonstrating the Clubs values and behaviours.
  • A positive can-do attitude with the ability to motivate and mentor team members.
  • A resilient, calm and confident approach to working in a fast-paced environment.
  • The ability to use the Epos system and authorise staff hours using a dedicated App.
  • A practical, organised approach to achieving tasks within a tight timeframe.
  • Excellent communication and interpersonal skills.

What you will get in return:

Competitive rates of pay.

  • 20% discount in all Club shops.
  • 10% discount on food in Delia’s Restaurant & Bar.
  • The opportunity to train in other catering skills and work non matchday events.
  • If it’s additional ‘top up’ work to your existing job, then we can provide flexible working hours in a unique working environment.

If you would like to soak up the atmosphere and buzz of a first team matchday please apply.

Norwich City Football Club are committed to ensuring equal opportunities are given to all and welcomes applications from all areas of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.

Norwich City Football Club is an equal opportunities employer and recognises the importance of safeguarding children and vulnerable adults in the workplace. Please be aware that a criminal disclosure and identity check will be carried out for this post. Engagement will be subject to a satisfactory DBS disclosure.

Find out more and apply for the Bar Staff job vacancy at Norwich City FC.

Closing date: 28 June 2024

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Hours: Part Time – Temporary
Salary: £11.74 per hour
Location: Norwich
Job Type: Part Time
Closing Date: 28/06/2024