Stadium Tour Guides at Leeds United FC

Summary of Role:

We currently have an opportunity for some casual Stadium Tour Guides at our fantastic Stadium at Elland Road.

As a Tour Guide you will be working as part of a Stadium Tour Guide team delivering an informative, and entertaining tour of Elland Road Stadium to a varying range of groups sizes and ages, whilst displaying the highest standards of customer service and safety to our visitors in a fast-paced environment.

This is a casual position, offering variable hours including evenings and weekends on a flexible assignment basis. Please be aware that most shifts offered for this role may fall only to weekends, bank holidays and school holidays. All of our stadium tours operate on non-matchdays only.

About the Company:

Leeds United Football Club is an English professional football club based in the city of Leeds, West Yorkshire, where we play at our fabulous stadium based on Elland Road, which has been the home of Leeds United since 1919 and remains one of English football’s great theatres and is ‘the only place for us’ ever since.

Everyone at Leeds United is dedicated to working as one team and to be the best we can be.  Come be part of our fabulous team as we March on Together.

What will you be doing?

• Presenting in front of groups of customers, at a range of key focal points in and around the Elland Road Stadium.
• Ensure the safety of tour attendees and security of the stadium.
• Comply with club policies.
• Comply with club health and safety procedures.

Main Responsibilities:

• Confident and outgoing personality: comfortable presenting in front of groups
• Ability to adapt the tour accordingly depending on the group
• A team player who can also work independently
• Good and clear communication skills
• Good self-presentation
• A good knowledge of Leeds United Football Club
• Ability to remain calm when dealing with emotional, difficult, or distressed people
• Time management skill and queue management skills
• Reliable with good availability
• Compliance with club policies
• Compliance with club health and safety procedures.

Who are we looking for?

We are looking for individuals who can demonstrate having a passion for Leeds United Football Club, and good knowledge of football in general. A team player who has an engaging personality, excellent communication, storytelling, and public speaking skills. A customer service background is an advantage when controlling large groups in an enthusiastic, professional, and positive manner.
• Confident and outgoing personality: comfortable presenting in front of groups.
• Ability to adapt the tour accordingly depending on the group.
• A team player who can also work independently.
• Good and clear communication skills.
• Good self-presentation.
• A good knowledge of Leeds United Football Club.
• Time management skill and queue management skills.

The Ideal Candidate

The successful candidate will have a passion for Leeds United Football Club, and a good knowledge of football in general.
A team player who has an engaging personality, have excellent communication, storytelling, and public speaking skills. A customer service background is an advantage when controlling large groups in an enthusiastic, professional, and positive manner.

Why should you apply?

This is a casual position, offering variable hours including evenings and weekends on a flexible assignment basis.

Equality Statement:

Leeds United is committed to creating an inclusive and diverse environment and is proud to be an equal opportunity employer. Applicants will receive consideration for employment without regard to age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; and sexual orientation

Safeguarding Statement:

Leeds United is committed to safeguarding the welfare of children and adults at risk and require all employees to share this commitment and promote the welfare of these groups.

Applicants will be asked about any previous convictions, cautions, reprimands, including those that are considered ‘spent’ as defined by the Rehabilitation Offenders Act 1974 (Exceptions) Order 1975 (Amended 2013). Appointment to this role is subject to a satisfactory DBS Check (with children’s barred list check) and references.

Find out more and apply for the Stadium Tour Guides job vacancies at Leeds United FC.