Operations Manager – Events & Experiences at Marylebone Cricket Club (Lord’s)

An exciting opportunity has arisen for an Operations Manager to join the award-winning in-house food and beverage team, operating across unique and different spaces, with the prestige of delivering inside the world-famous Grade II listed Pavilion. You will manage the front of house team in the service delivery of a variety of events at Lord’s including high profile dinners, conferences, weddings and receptions. This role will work closely with the Staffing Manager and the wider Food & Beverage Team to deliver service excellence.

Additional core duties for this role include; assist with the training and development of the casual workforce to the required standards of operation with a view to delivering excellence and offering an enhanced customer experience, managing client tastings; liaising with the kitchen team over menus and service style; and ensuring standard operating procedures for all venues in the Ground are followed.

MCC is committed to being an equal opportunity employer. All qualified applicants will receive consideration without regard to race, colour, sexual orientation, gender identity, disability, national origin, religion, sex, and or other legally protected status. If you have any particular requirements in respect of the recruitment or interview process please mention this in a covering email/letter.

REQUIRED SKILLS AND EXPERIENCE

• Experience in a front-of-house management, customer service role in events or hospitality, running high profile private dinners, conferences, weddings and receptions
• Strong communication, presentation and interpersonal skills
• Customer service focussed with a strong track record of leading and managing staff
• Exceptional organisational and multitasking skills
• Ability to remain calm under pressure and adapt to changing circumstances
• Detail oriented and solution based
• Excellent planning and admin skills
• Willing to work evenings and weekends

VALUES AND BEHAVIOURS

EXCELLENCE

• Striving for excellence in every aspect of the MCC’s operations
• Valuing continuous improvement, pushing boundaries to achieve the best outcomes for Members, players and visitors
• From the world-class cricket schedule to the maintenance of Lord’s Cricket Ground, we aim to drive forward the game of cricket

TEAMWORK

• Creating a cohesive and supportive environment to create shared goals and responsibilities
• Success in our team performance benefit all who come to Lord’s
• By valuing teamwork at MCC we create a positive and inclusive environment

INTEGRITY

• Striving for honesty, fairness and ethical conduct in all aspects of cricket
• Integrity, both on and off the field of play, is at the heart of MCC
• Promote a culture of sportsmanship celebrated by those within the Club and those who visit to play or watch

Skills and ability testing will form part of the selection process

Applications

Find out more and apply for the Operations Manager – Events & Experiences job vacancy at Marylebone Cricket Club by submitting your CV and a covering email/letter, stating salary expectations, for the attention of Sheona Swan, Human Resources & Wellbeing Manager at jobsatlords@mcc.org.uk