Head of Public at Watford FC

Watford Football Club

Job Vacancy: Head of Public at Watford FC

Fabulous Fan Fayre (F3) is a joint venture between Absolute Taste and Legends of the USA. F3 provides award winning match day and non-match day catering for sporting stadia including Manchester City’s Etihad Stadium and Watford FC.

F3 is now looking to recruit a Head of Public in Watford’s stadium – Vicarage Road.

Background

To continually re-invent & implement the service of an extraordinary public experience that defines a true bespoke world class service. Ensuring operational quality and excellence always. Entertaining a client base of extreme wealth & privilege with a very high expectation within our food and beverage world. Be forward thinking, passionate about all things food.  Not a trend follower, but a true trend setter. As dynamic as your surroundings with unlimited creativity and this amazing opportunity within the stadium environment!

Key Responsibilities:

  • To assist the General Manager in management and execution of the catering operations plan to ensure the optimal delivery of a world class match day/event experience and customer experience to ensure that we surpass supporter expectations.
  • Assist in the management of all third-party relationships to ensure that the partnerships are maximised.
  • Assist in the management and co-ordination of the match day\event public catering operation.
  • To assist in the development of new public catering products and concepts.
  • To assist in leading and co-ordinating initiatives to drive catering revenue on match/event days.
  • Assist in the implementation of SOP and SLA manuals throughout the catering operation.
  • Advise and ensure all partners are compliant with Health and Safety regulations.
  • Assist in assessing market trends to identify new commercial opportunities developing business cases to increase profit.
  • To assist in the implementation and mobilisation of catering and/or hospitality capital projects, working in conjunction with the senior leadership team where appropriate.
  • Increase catering spend per head.
  • Identifying efficiencies within the match day/event catering operation that improve P&L and operational performance. To ensure that all food, liquor, equipment and sundry items are charged appropriately to the client via the daily charge sheets.
  • To ensure that casual employee payroll is kept within the operating targets.
  • To prepare the casual employee rotas, and any other administration.
  • Provide administrative support.
  • Assist in maximising sales and reducing costs throughout the operation.
  • Embed operational excellence and drive continuous improvement into the catering operation to enhance the match day/event customer experience – delivering service improvements across all customer touch points.

Desired:

  • Experience of managing world class events within a fast-paced environment.
  • A natural leader & the ‘’Go to Person’’
  • Ooze confidence & charm!
  • Customer focused and solutions driven.
  • Good verbal and written communication skills.
  • Confident leader of people with good motivational qualities.
  • Masses of attention to detail.
  • Add the WOW factor
  • Team player with an understanding of people who can add fun and enjoyment
  • Open minded and able to embrace and drive change.
  • Ethical and honest
  • A “can do and will do” attitude.
  • Be a ‘’The Answers ‘’YES’’ – now ask me the question person!!!

Closing Date: 17th May 2019

Find out more and apply for the Head of Public job vacancy, by emailing Stuart Street at sstreet@fthree.co.uk

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