Duty Manager at Aston Villa Football Club

Aston Villa Football Club

Job Vacancy: Duty Manager at Aston Villa Football Club

Levy UK are looking a fantastic Duty Manager to join the team at Aston Villa Football Club in Birmingham.
Salary: 21k – Career progression and training available!
The role is to assist in the management of a motivated, trained team with the appropriate skills to ensure profitably within an efficiently run Hospitality environment. To be customer focused and financially astute to achieve company and client objectives. To provide the highest level of client and customer service and assist in the smooth operation of the Hospitality function.

Key Role of Duty Manager:

·Understand and deliver all contractual terms

·Support your line manager in the effective liaison with the client to ensure the continual development of the partnership

·Communicate regularly with client (as agreed)

·Demonstrates knowledge of food and beverage operations with a focus on innovation, standards and market awareness

·To be polite, professional and friendly always with customers, clients and colleagues

·To ensure the highest level of customer care is always adhered to

·To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations

·To maximise all sales opportunities through selling techniques

·To accept payment and give change to customers, including operating a till

·To acquire a good knowledge of all products in order to be able to advise individual customers on their product choice

·To actively gain customer feedback, passing information gained onto your line manager

This is an ideal role for someone who has assistant hospitality experience!


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