Deputy General Manager at Watford FC

Watford Football Club

Job Vacancy: Deputy General Manager – Watford Football Club

Fabulous Fan Fayre is recruiting for a Deputy General Manager based at Vicarage Road, home to Watford FC.

Fabulous Fan Fayre is a joint venture between Absolute Taste and Legends of the USA. F3 provides award winning match day and non-match day catering for sporting stadia including Manchester City’s Etihad Stadium and Watford FC.

Key Responsibilities:

• To deputise in the absence of the General Manager.
• To oversee the daily management and execution of the hospitality operations plan to ensure the optimal delivery of a world class match day experience/customer experience and ensure that the club surpasses supporter expectations in line with agreed budgets.
• Assist in the management of all third-party relationships to ensure that the partnership is maximised.
• To assist in the management of other third-party catering suppliers/partners.
• To assist in the management and co-ordination of the hospitality match day/event catering operation.
• To lead in the enhancement of new catering products and concepts.
• To lead and coordinate initiatives to drive catering revenue on match days.
• Ensure the implementation of SOP and SLA manuals throughout the catering operation.
• Advise and ensure all partners are compliant with Health & Safety regulations.
• Assist in assessing market trends to identify new commercial opportunities developing business cases and realise benefits.
• To assist in the implementation and mobilisation of catering capital projects, working in conjunction with the ID team and FM team where appropriate.
• Increasing catering spend per head.
• Identifying efficiencies within the match day catering operation that improve P&L and operational performance.
• To ensure that all food, liquor, equipment and sundry items are charged appropriately to the client via the daily charge sheets.
• To ensure that casual employee payroll is managed within the operating labour percentage.
• To prepare the casual employee rotas, and any other administration duties.
• To attend weekly meetings to discuss forthcoming business.
• Provide administrative support as and when requested.
• Assist in maximising sales and reducing costs throughout the operation.
• Embedding operational excellence and driving continuous improvement into the catering operation to enhance the match day experience/customer experience – delivering service improvements across all customer touch points.
• To manage and assist in the preparation of all function areas and ensure that the highest standards of presentation of these areas are achieved in good time.
• To ensure the highest standards of cleanliness, tidiness and maintenance in all function areas and public areas within the stadium. To liaise with housekeeping and maintenance department’s where necessary.
• To ensure the highest standards of food and beverage service to the times instructed by the client. Including match days.
• To react quickly and efficiently to client’s requests and changes in function arrangements. Communicate information to the catering office and kitchen where relevant.
• To ensure the highest standards of general hygiene and hygienic food handling are always achieved by all employees.
• To implement a robust recruitment and training plan, which enables new and existing employees training to ensure that we maintain the high standards currently achieved.
• To ensure that all employees always adhere to the departmental standard of dress and personal hygiene .
• To ensure that banqueting services, pantries and other back of house areas are kept in a clean and tidy condition.
• To ensure the control of all equipment ensuring that breakages are kept to a minimum and that the misuse of establishment property does not occur.
• To maintain the departmental liquor control procedures. To ensure that all liquor breakages and wastage is kept to a minimum and recorded where appropriate.
• To ensure that all food, liquor, equipment and sundry items are charged appropriately to the client via the daily charge sheets.
• To prepare the casual employee rotas, and any other administration duties.
• To maximise sales and reduce costs throughout the operation.

Key Attributes:

• Experience of managing events in large scale restaurants within a fast-paced environment.
• Proficient user of excel and word.
• Customer focused, and solutions driven.
• Good verbal and written communication skills.
• Confident leader of people with good motivational qualities.
• Great attention to detail.
• Team player with an understanding of people.
• Open minded and able to embrace change.
• Ethical and honest.
• A “can do and will do” attitude.

Find out more and apply for the Deputy General Manager job vacancy at Watford FC, by emailing Stuart Street at

Closing Date: 22nd March 2019


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