Deputy General Manager at Watford Football Club

Watford Football Club

Job Vacancy: Deputy General Manager at Watford Football Club

Fabulous Fan Fayre (F3) is recruiting for a Deputy General Manager based at Vicarage Road Stadium, home to Watford FC.  F3 is a joint venture between Absolute Taste and Legends of the USA.

F3 provides award winning match day and non-match day catering for sporting stadia including Manchester City’s Etihad Stadium and Watford FC.

Key Responsibilities:

  • To deputise in the absence of the General Manager.
  • To oversee the daily management and execution of the hospitality operations plan to ensure the optimal delivery of a world class match day experience/customer experience and ensure that the club surpasses supporter expectations in line with agreed budgets.
  • Assist in the management of all third-party relationships to ensure that the partnership is maximised.
  • To assist in the management of other third-party catering suppliers/partners.
  • To assist in the management and co-ordination of the hospitality match day/event catering operation.
  • To lead in the enhancement of new catering products and concepts.
  • To lead and coordinate initiatives to drive catering revenue on match days.
  • Ensure the implementation of SOP and SLA manuals throughout the catering operation.
  • Advise and ensure all partners are compliant with Health & Safety regulations.
  • Assist in assessing market trends to identify new commercial opportunities developing business cases and realise benefits.
  • To assist in the implementation and mobilisation of catering capital projects, working in conjunction with the ID team and FM team where appropriate.
  • Increasing catering spend per head.
  • Identifying efficiencies within the match day catering operation that improve P&L and operational performance.
  • To ensure that all food, liquor, equipment and sundry items are charged appropriately to the client via the daily charge sheets.
  • To ensure that casual employee payroll is managed within the operating labour percentage.
  • To prepare the casual employee rotas, and any other administration duties.
  • To attend weekly meetings to discuss forthcoming business.
  • Provide administrative support as and when requested.
  • Assist in maximising sales and reducing costs throughout the operation.
  • Embedding operational excellence and driving continuous improvement into the catering operation to enhance the match day experience/customer experience – delivering service improvements across all customer touch points.
  • To manage and assist in the preparation of all function areas and ensure that the highest standards of presentation of these areas are achieved in good time.
  • To ensure the highest standards of cleanliness, tidiness and maintenance in all function areas and public areas within the stadium. To liaise with housekeeping and maintenance department’s where necessary.
  • To ensure the highest standards of food and beverage service to the times instructed by the client. Including match days.
  • To react quickly and efficiently to client’s requests and changes in function arrangements. Communicate information to the catering office and kitchen where relevant.
  • To ensure the highest standards of general hygiene and hygienic food handling are always achieved by all employees.
  • To implement a robust recruitment and training plan, which enables new and existing employees training to ensure that we maintain the high standards currently achieved.
  • To ensure that all employees always adhere to the departmental standard of dress and personal hygiene.
  • To ensure that banqueting services, pantries and other back of house areas are kept in a clean and tidy condition.
  • To ensure the control of all equipment ensuring that breakages are kept to a minimum and that the misuse of establishment property does not occur.
  • To maintain the departmental liquor control procedures. To ensure that all liquor breakages and wastage is kept to a minimum and recorded where appropriate.
  • To prepare the casual employee rotas, and any other administration duties.
  • To maximise sales and reduce costs throughout the operation.

Key Attributes

  • Experience of managing events in large scale restaurants within a fast-paced environment.
  • Proficient user of excel and word.
  • Customer focused, and solutions driven.
  • Good verbal and written communication skills.
  • Confident leader of people with good motivational qualities.
  • Great attention to detail.
  • Team player with an understanding of people.
  • Open minded and able to embrace change.
  • Ethical and honest.
  • A “can do and will do” attitude.

Find out more and apply for the Deputy General Manager job vacancy at Watford Football Club by emailing Stuart Street at sstreet@fthree.co.uk.

Closing Date: Friday 29th November 2019

Find out more about Watford FC.

Suppliers

Advertise your product or service to over 50 stadium venues.

Find out how Stadium Experience can help you

Find Out More

Jobs

  • Match Day Culinary Roles at Manchester United FC

    Manchester United Football Club
    More information
  • ClubDCFC Coordinator at Derby County FC

    Derby County Football Club
    More information

News