Deputy Bar Manager at Worcester Warriors Rugby Club

Worcester Warriors Rugby Club

Job Vacancy: Deputy Bar Manager at Worcester Warriors Rugby Club

Worcester Warriors Rugby Club is recruiting for a Deputy Bar Manager to join their team at Sixways Stadium.

Main purpose of job: To manage all the bars service within the Stadium, and ensure that customers are served promptly & courteously, and at all times in line with hygiene and safety regulations; that all customers who visit or contact the Stadium or use the facilities have their expectations met and exceeded; by motivating & lead the departments to achieve this; to work as part of the wider stadium team to promote a positive image of the Stadium at all times


Department: Food & Beverage

Position reports to: Bars Manager, Head of Food & Beverage & Directors

Contract Type: Full time- Permanent


Main Duties

Operational Service

  • Oversee the service of beverages within the Sixways Stadium & events / function Bars, along with food service within the concessions and stadium bars, and maintain overall responsibility for beverage service throughout Sixways.
  • Take responsibility for stock control, including ordering, acceptance, maintenance of stock levels and stock rotation, and return of any sub-standard items.
  • Ensure Stadium security is maintained, and events are staffed appropriately and in accordance with licensing laws and Stadium Security Procedures.
  • Develop and maintain professional relationships with internal and external customers.
  • Liaise with Events regarding handover and organisation of functions.
  • Liaise with accounts department to ensure invoices are forwarded promptly and are correct and that cash procedures are being adhered to.
  • Perform a duty manager role while on shift when required, taking sole duty management responsibilities for the Stadium and dealing with any issues that may arise during shift.
  • Working shift work and weekends, and bank/public holidays, ensuring prompt timekeeping and attendance.
  • Ensure breaks are organised in accordance with fluctuations in the volume of business.
  • Assist with service in other areas of the Stadium as requested.
  • Carry out any other reasonable request asked by Directors.

Company Standards

  • Always Promote a positive perception of the Company both internally & externally.
  • Ensure Standard Operating Procedures are always achieved and maintained, and are monitored and updated when and where necessary.
  • Be aware of and anticipate customers’ needs.
  • Implement and ensure the Company Health, Hygiene & Safety Policy is always met.
  • Comply with & implement all legislative and licensing requirements.
  • Ensure the departments are clean and hygienic, making sure cleaning rotas are adhered to and appropriate records kept.
  • Ensure employee conduct, uniform and personal hygiene requirements are adhered to.
  • Ensure the bars run smoothly daily & are adequately stocked with all necessary goods.
  • Produce effective rotas to ensure staffing levels are appropriate and efficient.
  • To promote the Stadium and its facilities to all prospective guests or customers to maximise sales and revenue.
  • Report and where possible act in any incidents of complaint, accident, fire, loss or damage.
  • Enforce Licensing Laws, Rules of Management & in-house security policies.
  • Check customer satisfaction regularly, ensuring all guest feedback is dealt with in a professional and efficient manner to minimise negative impressions of the Stadium.
  • Prompt timekeeping and attendance, and effective organisation of.
  • Attend company meetings as requested.

Leadership

  • Communicate a vision of success which the team want to be part of.
  • To promote a positive attitude and team ethos, including ‘lead by example’, for the department, setting the pace and standards and encouraging mutual respect.
  • Inspire & motivate the team to achieve high standards through our Standard Operating Procedures and therefore achieve sales and profits.
  • Train and develop the team to ensure food & beverage service is to specification, and self and staff cooperate with chefs and other staff and managers to ensure customers’ expectations are exceeded by ensuring service is as smooth and as continuous as possible.
  • Praise and recognise good performance.
  • Deal with poor performance through informal reprimands and where necessary implement the Company Disciplinary procedure – in conjunction with HR.
  • Pro-active in problem solving and work on own initiative to deal with problems and opportunities.

To undertake any other duties deemed commensurate with the post and as directed by management and / or the Company.

ApplicationsFind out more and apply for the Deputy Bar Manager job vacancy at Sixways Stadium in Worcester.

See more about the facilities at Sixways Stadium.

Suppliers

Advertise your product or service to over 50 stadium venues.

Find out how Stadium Experience can help you

Find Out More

Jobs

News

  • Nominations Announcement: The Stadium Events & Hospitality Awards 2022  

    More information