Conference & Events Office Administrator (Casual) at Manchester City FC

Manchester City Football Club

 JOB VACANCY: Conference & Events Office Administrator (Casual) at Manchester City FC

Fabulous Fan Fayre (F3) at Manchester City FC is recruiting for a Conference & Events Office Administrator on a casual basis for up to 15 hours per week.

PURPOSE OF ROLE:

We are looking for an office administrator to join our conference & events sales team on a casual basis. The role will include promoting and taking bookings for our annual calendar of events (including Mother’s Day, Father’s Day & Shared Christmas Parties), as well as providing administrative and research support to the sales team. This is an exciting opportunity for someone who would like to gain experience within the events industry. The hours will predominantly be within general office working hours (Mon-Fri) but there will be on occasion, a requirement to work evenings and weekends.

RESPONSIBILITIES:

  • Responding to customer enquiries by phone and via email
  • Inputting bookings into the sales system
  • Collecting information required for the creation of event sheets
  • Issue booking confirmations
  • Support with delivering the sales & marketing plan
  • Support with all internal events
  • Produce and issue pre and post event invoices
  • Achieve customer satisfaction scores and drive customer feedback surveys ensuring that standards are maintained

SKILLS NEEDED:

  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • The ability to work well with others
  • Excellent administrative and record keeping skills
  • Numerate to a good level of competence
  • Responsive to guidance and instruction
  • Excellent time management – ability to work to tight deadlines to ensure priorities are met
  • Proficiency in all aspects of Microsoft Outlook, Excel and Word
  • Ability to learn new duties and adjust to new situations encountered on the job within a reasonable amount of time

REQUIREMENTS:

  • Excellent attention to detail
  • Highly organised
  • A good communicator
  • Committed to providing outstanding customer service
  • Highly self motivated
  • Enthusiasm and willingness to be flexible in approach to achieve desired outcomes
  • Strong ‘can do’ attitude
  • Experience of working in a similar role is desirable, but not essential

Find out more and apply for the Conference & Events Office Administrator job vacancy at Manchester City FC, by emailing Rebecca Pickard at rpickard@fthree.co.uk

Closing Date: 18th October 2019

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