Commercial Match-Day Hosts & Hostesses at Leeds United FC

Leeds United Football Club

Job Vacancies: Commercial Match-Day Hosts & Hostesses at Leeds United FC

An exciting job opportunity has arisen at Leeds United FC and they are currently recruiting for Commercial Match-Day Hosts & Hostesses to join the matchday hospitality team operating at Elland Road.

Leeds United Football Club is an English professional football club based in the city of Leeds, West Yorkshire and play at our fabulous stadium based on Elland Road, which has been the home of Leeds United since 1919 and remains one of English football’s great theatres and is ‘the only place for us’ ever since. With a capacity of 37,890, it is England’s 11th largest football ground in the Premier League.

Everyone at Leeds United is dedicated to working as one team and to be the best they can be.

Come be part of their fabulous team as they March on Together.

They pride themselves on providing their sponsors and hospitality guests with a top class matchday experience from the moment they arrive.  In the role of host/hostess at Elland Road, you will be the first point of contact for many of their VIP hospitality guests. In this role you would be required to act as the face of the Club within your allocated hospitality lounge, creating a seamless link between their hospitality department, their catering department and their VIP matchday guests. This will ensure that their guests receive the highest possible standard of service and have an exceptional hospitality experience. They are therefore looking for professional, well presented individuals to join their commercial matchday team.

You will be expected to commit to most match events throughout the season, this includes all fixtures to be played in the Premier League, Emirates FA Cup and Carabao Cup which includes matches played midweek, weekends and on bank holidays.

Some of the Desired skills and experience they are looking for:

  • Previous experience as a host or hostess, or hospitality waiter or waitress in a hospitality environment, or front of house experience, is preferred.
  • Candidates must be well presented, mature, professional and have an outgoing personality
  • The ability to work efficiently in a high pressured and dynamic sporting environment
  • A good approach to teamwork and ability to manage a busy hospitality area
  • Ability to troubleshoot under pressure
  • Excellent customer service skills and spoken English required
  • Must be able to work the majority of evening and weekend matches, starting from roughly 4.5 hours prior to kick off.
  • Candidates must be flexible in their availability to work as matches are often moved to accommodate live TV schedules. Candidates are responsible for ensuring they are up to date with all fixtures and fixture changes so they can work as required.
  • Candidates must be aged 18 years or over.

Some of the main key responsibilities would include:

  • Positions are offered for matchdays only, with a typical shift lasting approximately seven to eight hours.
  • Attending pre-match hospitality host / hostess briefing prior to each shift;
  • Familiarise yourself with your designated suite (which may change each shift), checking the suite and other guests facilities meet required standards and ensuring corporate lanyards and programmes are set out as per the guests chosen package;
  • Welcoming all guests into your suite, building relationships by using eye contact and escorting guests to their assigned dining area / table;
  • Build relationships with customers pre-match, at half time and full time.
  • Continuously managing the flow of guests in to the suite ensuring all guests catering needs are being met and all guests are happy;
  • Be particularly attentive to new guests to ensure they are comfortable in their surroundings whilst being observant towards and engaging with all guests at all times to ensure the highest levels of service throughout the day;
  • Resolving any issues as they arise to ensure the guests’ matchday experience is not effected, raising to the next level and / or appropriate departments as required (usually Duty Manager in your allocated lounge)
  • Directing guests to the appropriate match seats;
  • Answering any questions hospitality guests may have about other events and fixtures;
  • Report any faults with facilities and any catering issues without delay;
  • Any other reasonable duties
  • Competitive rates of pay are offered.

Equality & Diversity:

As they are a diverse organisation that respects differences in race, ethnicity, religion or belief(s), gender, gender identity or expression, sexual orientation, marital status, disability, age or with regards to pregnancy or maternity, they welcome all applications. They want everyone to feel valued and included in the football community and to achieve their full potential. Leeds United is opposed to any form of discrimination and commits itself to the redress of any inequalities by taking positive action where appropriate.

Safeguarding & Recruitment:

Leeds United FC are committed to safeguarding and promoting the welfare of children, young people and adults at risk, and expect all staff to share this commitment. All staff, whatever their role will receive safeguarding training and will be expected to champion the culture of ‘safeguarding is everybody’s responsibility’.

Applications:

To apply for the Commercial Match-Day Hosts & Hostesses job vacancies at Leeds United FC, please click here.

See more about the facilities at Elland Road, home of Leeds United FC.

Closing Date: 30th November 2021

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